Cupfolio is a quiet ledger for your coffee. If something isn’t working, or you just have a question, this page tells you how to reach a human and how to fix the things people ask about most.
Contact us
Email hello@cupfolio.app and a real person will reply. We answer within 1–2 business days, usually much sooner. Tell us your device (iPhone, iPad, or Android) and what you were doing when the problem happened, and we’ll get you sorted.
Common questions
I can’t sign in
Cupfolio supports Sign in with Apple, Google, and a one-time email code. If the email code doesn’t arrive, check your spam folder and make sure the address is typed correctly, then tap Use a different emailto try again. If Sign in with Apple or Google fails, confirm you have a working internet connection and try once more — if it still fails, email us and we’ll help.
My coffee isn’t syncing between devices
Your data syncs to your account when you’re signed in and online. Make sure you’re signed in with the samemethod on both devices, and that each device has a connection. Reopening the app triggers a fresh sync. Anything you log offline is saved on the device and uploads automatically the next time you’re online.
How do I change my name, photo, or units?
Open the app and go to the Profile tab. Tap your profile to edit your name, avatar photo, and tone; unit and currency preferences live there too.
Reminders aren’t showing up
Daily log reminders are opt-in. Set them under Profile → Reminders, and make sure notifications are allowed for Cupfolio in your device’s system settings.
I want to delete some data, or my whole account
You can delete an individual bag, brew, filter, or recipe from inside the app. To remove your account and all associated data, see our account deletion page.
Privacy & terms
Read how we handle your data in our privacy policy, and the rules of the road in our terms of service. Cupfolio uses your email only to identify your account and sync your own coffee data — never for advertising or tracking.
Still stuck?
Reach out any time at hello@cupfolio.app. We read every message.